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Privacy Policy

Effective Date: [August 19 2025]
Last Updated: [August 19 2025]

O41 Skin Lab Inc. (“O41 Skin Lab,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you access our website, book services, communicate with us, or engage with our clinic in any way.

By using our website, booking systems, or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information when you interact with O41 Skin Lab, including:

Personal Information

  • Name
  • Date of birth (if required for medical or legal compliance)
  • Contact details (phone number, email address, mailing address)
  • Payment information (collected through secure third-party payment processors)
  • Health and treatment history (only as necessary to provide services safely and effectively)

Non-Personal Information

  • Browser type, device type, and operating system
  • IP address and general geolocation
  • Website usage data (pages visited, time spent, etc.)
  • Cookies and tracking technologies for analytics and performance

2. How We Use Your Information

We use your information for the following purposes:

  • Service delivery: To book, confirm, and manage your appointments
  • Communication: To send appointment reminders, updates, and respond to inquiries
  • Marketing (with consent): To send promotions, offers, newsletters, and event invitations
  • Legal & compliance: To meet regulatory requirements under Canadian law
  • Improvement of services: To analyze website traffic, measure campaign effectiveness, and enhance user experience

3. Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. By submitting forms, booking appointments, or otherwise engaging with O41 Skin Lab, you consent to the collection and use of your information as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us (see Section 9).

4. Marketing Communications

In compliance with Canada’s Anti-Spam Legislation (CASL):

  • Marketing emails and SMS will only be sent if you have expressly opted in
  • You may unsubscribe at any time by clicking the “unsubscribe” link in emails or replying “STOP” to SMS messages
  • Even if you unsubscribe, we may still send transactional messages (e.g., appointment confirmations, receipts, or service reminders)

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

  • Service providers: With trusted third-party vendors who perform functions on our behalf (e.g., booking platforms, payment processors, email systems)
  • Legal obligations: If required by law, regulation, court order, or government request
  • Business operations: In the event of a merger, acquisition, or transfer of assets, your information may be transferred as part of the business continuity process

All third parties handling your information are contractually required to maintain confidentiality and comply with privacy regulations.

6. Data Storage and Security

We take reasonable administrative, technical, and physical measures to safeguard your information, including:

  • Encryption of sensitive data during transmission
  • Restricted access to personal data within our organization
  • Secure storage systems compliant with Canadian privacy standards

Please note that no system can guarantee 100% security. By using our services, you acknowledge that risks exist in online communications.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze performance, and deliver relevant content. You may adjust your browser settings to refuse cookies, but some features of the site may not function properly.

8. Retention of Information

We retain your personal information only for as long as necessary to:

  • Provide services and maintain accurate medical/treatment records
  • Meet legal, tax, or regulatory obligations
  • Resolve disputes and enforce agreements

Once information is no longer required, it will be securely deleted or anonymized.

9. Your Rights

As a user, you have the right to:

  • Access your personal information held by O41 Skin Lab
  • Request corrections to inaccurate or incomplete information
  • Withdraw consent for marketing communications
  • Request deletion of your information, subject to legal or medical record retention requirements

Requests can be made by contacting us (see Section 10).

10. Contact Information

If you have any questions about this Privacy Policy, your personal data, or how we handle your information, please contact us: